Returns & Refunds Policy

We want you to be completely satisfied with your purchase. Our return policy is designed to be fair and straightforward.

Return Period:

1. 30 days from delivery date
   


2. Items must be unused and in original packaging
   


3. Original receipt or order number required
   


Return Process:

4. Contact our customer service team
   


5. Receive return authorization and instructions
   


6. Package items securely with return label
   


7. Drop off at designated location or schedule pickup
   


Refund Processing:

8. Refunds processed within 5-7 business days
   


9. Original payment method will be credited
   


10. Shipping costs are non-refundable
    


11. Return shipping costs may apply
    


Non-Returnable Items:

12. Personalized or custom products
    


13. Perishable goods
    


14. Digital downloads
    


15. Items damaged by misuse
    

Exchanges:
We offer exchanges for defective items or wrong sizes. Contact us within 7 days of delivery for fastest resolution.

Contact Information:
For returns and exchanges, contact us at returns@souq.com or call our customer service line.