Customer Support
We're here to help! Get in touch with our support team
Contact Methods
Email Support
24-48 hour responsePhone Support
9 AM - 6 PM, Sun-ThuLive Chat
Available during business hours
Support Information
Our customer support team is here to help you with any questions or concerns about your shopping experience.
Contact Methods:
- Email: support@souq.com (24-48 hour response)
- Phone: +20 123 456 ...
Send us a Message
Frequently Asked Questions
You can track your order by visiting the Order Tracking page and entering your order number. You'll also receive tracking information via email and SMS.
We offer a 30-day return policy for most items. Items must be unused and in original packaging. Visit our Returns Policy page for complete details.
Standard shipping takes 3-7 business days, while express shipping takes 1-2 business days. Same-day delivery is available in Cairo. Check our Shipping Policy for more information.
Yes, you can cancel your order if it hasn't been processed yet. Visit your Order History or contact our support team for assistance.